Powered Evolution - Service Management Client Success Manage...

Date Posted: Posted30+ days ago
Hunter Valley NSW

Job Description

Job no: 513073
Work type: Permanent Full Time
Location: Newcastle/Hunter
Division: Management Consulting
  • Immerse yourself in an inclusive, diverse and supportive culture
  • We'll have you working with Australia's most respected companies from day one
  • Join our Powered Evolution practice within the Management Consulting division!

KPMG is one of the most trusted and respected global professional services firms. Through depth of expertise, clarity of insight and strength of purpose we help our clients solve complex challenges, steer change, strengthen, transition and grow. KPMG Australia is part of a global network providing service management across a wide range of products and services. Our people collaborate, share their expertise and create innovation as we partner with clients to empower change, and drive disruption and growth.

KPMG believe that “how you grow matters”. This is seen in our values which guide our day-to-day behaviours, informing how we act, the decisions we make, and how we work with each other, our clients, our communities and all our stakeholders. We look for talented people with the potential to make an extraordinary difference for our clients, our firm and our communities. he w

Within our Powered Evolution team, we help our clients to continually evolve and optimise their functional transformation, helping them to maximise the return on investment in their cloud solution. We are a rapidly expanding team seeking an experienced Service Management Bid Architect to join our Powered Evolution team.

A Bid Architect (BA) is charged with capturing a specific business opportunity, usually by managing a pursuit team. The BA identifies the resources needed to pursue a business opportunity; oversees pursuit, teaming, pricing, and proposal strategies; and manages the transitions from opportunity positioning to proposal development, negotiation, award, and program initiation.

In your new role, you will:

  • Work closely with multi-disciplinary teams to ensure that goals and objectives of new business development requests are addressed
  • Populate, validate, update, and implement an opportunity plan
  • Plan, document, and manage internal and external pursuit efforts
  • Brief management as required
  • Assess customer's issues, pursuit requirements, and competitive position
  • Conduct, manage or obtain the competitive and price-to-win analysis
  • Align marketing intelligence with the opportunity strategy
  • Collaboratively develop pursuit strategy
  • Serve as the primary point of contact among the team developing the proposal, solution, and pricing
  • Secure senior management commitment and corporate resources for pursuit and proposal efforts
  • Monitor, review, and direct weekly proposal progress, ensuring adherence to the proposal process and schedule
  • Manage the opportunity triumvirate, forming the sales, solution, and proposal teams
  • Develop the first executive summary draft; direct completion of the final version; and confirm alignment among the executive summary, volume summaries, and customer presentations
  • Participate as an independent proposal evaluator in all major proposal reviews
  • Prepares and present the opportunity plan at the Pursuit, Bid, and Bid Validation Decision Gate reviews
  • Participate in QA team reviews
  • Work as a trusted advisor to senior management

You bring to the role:

  • An understanding of Service Delivery mechanisms and commercials
  • Experience in Transition to a Service Management engagement
  • Minimum 3 years’ experience as a Bid Architect, or similar role, in the Service Management space
  • Experience in managing pursuits for Service Management of cloud solutions, such as Workday, Dynamics F&O and Dynamics CE would be seen favourably
  • ITIL experienced
  • Demonstrated client service excellence
  • Demonstrated experience in managing, leading and coaching junior team members
  • Strong written and verbal communication skills
  • Proven experience completing tight timelines
  • Strong problem-solving skills
  • Strong time and project management skills
  • Ability to develop relationships internally and externally
  • Entrepreneurship attitude
  • Strong general business acumen

What we offer you

We offer rewarding careers for outstanding professionals, ongoing learning and development opportunities, a collaborative and inclusive culture, and flexible and agile work practices that focus on our people's wellbeing to drive innovation and entrepreneurship. We also believe that our business plays a distinct and vital role in helping solve important social and environmental issues; and use our unique skills and expertise to help create positive and lasting impacts for our communities.

We believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. We are consistently recognised as an employer of choice for women, and our inclusive culture promotes the development of our people irrespective of gender, ethnicity, generation, flexible work status, family circumstances, sexual orientation or disability.

This is an exciting opportunity to be a part of KPMG and its ongoing success. So if you are looking for a career where you can use your deep expertise to deliver real results, talk to us first.

Please apply for this position by submitting your confidential application online.

Advertised: 19 Nov 2021 AUS Eastern Daylight Time
Applications close:

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