Customer Service Assistant

Date Posted: Posted28 days ago
Salary:
Bundall QLD+1 location

Job Description

Job no: 540521
Work type: Part Time
Location: Bundall
Categories: Retail Sales
  • Part Time Position
  • Guaranteed base earnings
  • Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Bundall Customer Service Team is seeking a passionate, customer service focused Customer Service Assistant to join them in delivering Great Service, Always! to their customers.

In this role you will:

  • Actively manage Harvey Norman customer repairs & servicing
  • Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
  • Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
  • Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
  • Run weekly reports for repairs/service jobs as required by the Proprietor
  • Advise customers of arrival of stock and organise delivery as requested by the Proprietor
  • Be Health and Safety conscious

What we require:

  • Experience in (or ability to work in) a customer focused, successful retail business
  • Experience working in a high volume administration role
  • Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
  • Customer service champion with very strong communication and interpersonal skills
  • Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills
  • Being full of energy, ambitious, confident and flexible
  • Friendly, outgoing, approachable and work well as a team member.
  • Ability to service customers while managing work tasks around their needs
  • Going above and beyond to provide exceptional customer focused problem solving.
  • Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate
services

What we offer:

  • Generous staff discounts
  • Harvey Norman is a strong advocate of career progression with a wide support network for professional development
  • An environment where good performance is recognised and rewarded
  • A flexible and positive work environment

If this role exhilarates your passion for a new opportunity then please submit your application for consideration.

Advertised: 25 Nov 2021 AUS Eastern Daylight Time

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Job Detail

  • Job Id
    0ea2ef866a8043d6
  • Location
    Bundall QLD+1 location
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact Harvey Norman

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