Groups Travel Manager

Date Posted: Posted15 days ago

Job Description

At ETM, our people are at the heart of everything we do. We know that our diverse team is the reason ETM is the award-winning corporate event agency we are today, which is why recruiting like-minded event and group travel enthusiasts is an important part of our business’ success and growth.

About ETM

ETM is an award-winning provider of event and group travel service solutions for the corporate markets. Headquartered and founded in Australia, ETM has offices all around the world, including Australia, Asia, North America, Europe, and New Zealand. Visit our website:

Why ETM?
Reward & Recognition
ETM’s annual reward and recognition program, ETM All Star Awards, takes our peer voted ‘All Stars’ on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas.

As part of a strong and stable company, ETM will support you in your career development plans with a very strong history of promoting from within. ETM’s High-Performance (HiPo) program has excelled the professional development of many ETM Leaders.

Employee Wellbeing and Flexibility

The physical health and mental wellbeing of our ETM employees is something we take very seriously. To promote these amongst our teams, ETM provides each employee with:

  • Annual no-questions-asked ‘Chill Out Day’ Leave
  • Two Wellness Days Leave per annum
  • Annual Health and Lifestyle payment for health-related expenses (e.g. Gym membership)
  • Blended working arrangements; time in the office, time working from home

Sustainability Focus
ETM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within ETM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, ETM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include:

  • Annual Volunteer Day Leave to support a charity/cause of your choice
  • Offsetting all ETM employees’ travel
  • Partnership with South Pole – supporting sustainable community projects (local & global)
  • Paperless office initiatives & recycling options
  • Reduction of single-use plastics across each ETM office

Your Purpose

As a member of the events and group travel team, your purpose will be to deliver on one of ETM’s core values; “Exceed to Service”. As you grow in the role, you will have the autonomy to organise and action your own daily workload with all the required training and support you need.

Key Responsibilities

Be fully accountable for your responsibilities in the project team, including ensuring the brief/budgets are thoroughly understood.

  • Adherence to systems and processes to ensure timely, error free project management.
  • Provide updates on files, financials & project plans to adhere to deadlines and budgets, especially supplier attrition and cancellation deadlines as per authorised contracts.
  • Manage group bookings and allotments.
  • Liaise and negotiate with suppliers as required, ensuring professional communication at all times.
  • Ensure all details of arrangements are confirmed - including transportation, accommodation and other services as required.
  • Respond to all delegate queries professionally and within agreed timeframes, ensuring delegate satisfaction is maintained.
  • Prepare Visa, Health and other travel information for client and delegates.
  • Make all travel arrangements and bookings in accordance with the client travel policy, ensuring that knowledge of relevant guidelines and requirements is maintained.
  • Ensure tickets, itineraries and documentation are always correct and delivered in line with critical dates.
  • Process delegate payments and refunds in a timely manner.
  • Ensure budgets and costing fields are kept up-to-date for effective and accurate client reporting.
  • Build strong relationships with project team members to foster a successful working environment.

Skills and Experience

  • Minimum of 3-5 years demonstrated travel management experience in a similar role
  • Knowledge of Domestic and International group fares and systems preferred
  • Strong understanding of the travel industry and suppliers
  • Project management experience across various industries preferred
  • Experience in adhering to guidelines, legislation and compliance requirements
  • Ability to work and multitask in a fast paced environment
  • Experience in working within a team to achieve proven successful results
  • Knowledge of event software and systems, preferred but not essential
  • Exceptional time management skills and attention to detail is essential
  • Excellent customer service and communication skills, both written and verbal
  • Intermediate knowledge of Microsoft Office Suite

If you want to work for a global award-winning company that values its people, community, and technological innovation, click here to get started with your new career at ETM.

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