newCustomer Service Specialist - Work From Home

Date Posted: 6 days ago
Salary: $22.78 an hour
Brisbane QLD•Remote

Job Description

Key responsibilities:

  • Assist customer’s purchasing for their business.
  • Build rapport with customers and provide excellent customer service.
  • Handle inbound sales enquiries from customers looking to purchase client products.
  • Liaise with other departments to assist customers with a broad range of queries.

What’s in it for you?

Join one of our top-tier clients that is leading the technology industry through products and innovation across the world. This leading technology client works closely with us to deliver world-class service as well as providing the training and development you need to represent their well-recognized brand.

  • Start Date: 25th October 2021
  • Work Arrangements: Work From Home (some training may be completed in office)
  • Contract Term: Max Term contract finishing 25th December with possible extension
  • Hours: Full time 38 hours per week
  • Roster: We currently operate on a rotating roster between 6 am to 8 pm, Monday to Sunday
  • Training: Up to 3 weeks of training
  • Hourly Rate: $22.78/hr plus super and penalty rates
    • IT equipment will be provided to perform your role at home
    • Ability to visit our Brisbane CBD office when/if required i.e. to pick up equipment

What are we looking for?

  • Wired broadband connection with fast and reliable internet speed (min. 10MB DL, 5MB UP)
    • Check your Speed before applying:
  • Must have a private/secure and safe workspace available (e.g. spare room, office, etc.)

  • Demonstrable customer service experience
  • Flexibility with rostering and availability
  • Excellent command of the English language (verbal and written)
  • Experience working with KPI's or targets
  • Resilience and openness to feedback

Who are we?

In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centres. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.

Successful candidates will be required to successfully complete pre-employment checks. All applicants must be at least 18 years of age and eligible to work in Australia.

Post Date: 05 Oct 2021

Requisition #: R1249350

Location: Brisbane, Australia

Job Type: Contact Center

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