An exciting opportunity exists to begin your career with the Fair Work Ombudsman (FWO) as a Customer Experience Officer (CEO). As a CEO you will assist a diverse range of the Australian public, while working in a high energy contact centre environment.
CEO’s are highly trained in Australia’s workplace relations system, and provide the Australian public with complex information on wages, leave, COVID-19 workplace laws and other entitlements over the phone and in writing. CEO’s empower their customers with knowledge, resources and practical solutions to resolve their issues.
Candidates who have studied human resources, industrial relations, arts, policy and law would be well suited.
Multiple positions are available, and will be offered initially as a 12 month contract, with the possibility of converting to permanent employment during the 12 months.
All positions are expected to commence in late January 2022. We anticipate the recruitment assessment stages, including interviews, to take place from November 2021. Please ensure you have access to your email during this time.
For more information about the FWO, please visit www.fairwork.gov.au
What We Offer
We will provide you with the tools you need to succeed in this role. This includes in depth training on Australia’s workplace relations system – knowledge that is highly sought after both within FWO and in the private sector.
We also have a well established CEO coaching program, providing ongoing training and learning opportunities.
Our commitment to development is earmarked by the professional success that many of our Customer Experience Officers have. Most of our new hires obtain permanent employment and typically progress to more senior roles in the FWO within 2 years of commencement.
We are one of the most engaged and high performing agencies in Australia; consistently scoring above average on employee engagement and wellbeing when surveyed against other APS agencies. We provide a diverse, inclusive and supportive work environment with access to:
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