Technical Account Manager - Sydney, Australia

Date Posted: Posted30+ days ago
Sydney NSW•Remote

Job Description powers high-performing teams with real-time guidance. By surfacing and recommending what works best, enables hundreds of customers like HPE, Nutanix, and AWS to deliver predictable results and optimize their entire revenue operation. Founded in 2013, is headquartered in Los Angeles and backed by venture funding from Goldman Sachs, Bryant Stibel, and Palisades Capital.

The company was recently named a leader in the Forrester Wave for Conversation Intelligence as well as a Gartner Cool Vendor. was also named one of the "Best Places to Work" by BuiltinLA and Comparably. offers talented candidates a chance to work with executive mentors in a rapid growth environment where teammates are passionate about our transformative technology, vibrant culture and collaborative mindset.

Who We're Looking For

We're looking for our first Technical Account Manager in Sydney to support a rapidly growing business and team. Significant changes in B2B buyer behavior, the permanence of remote work and the rapid digital transformation of sales teams have ushered in a golden age of sales technology.'s end-to-end revenue acceleration platform is uniquely positioned to take advantage of these trends. A team player who has experience working with cross functional teams, who is focused on building long term customer relationships and delighting our customers by delivering strategic, measurable results that meet our customers' business goals. You will work closely with customers to understand their business needs and challenges and then coach them on best practices and the best ways to use for their business. If this sounds like you, join our team of smart, savvy technical Customer Experience Specialist as we revolutionize how companies sell and market their products. We're delivering groundbreaking sales acceleration technology to some of the world's best companies. Ensuring customer success is our primary mission.

Duties in Detail

  • Work with our customers and product managers to sleuth solutions to incoming issues
  • Partner with our Sydney Australia based Head of International to lead expert product training and customer onboarding sessions
  • Work within a team environment to generate creative solutions
  • Identify common issues, escalating them to product managers
  • Expertly communicate and document solutions
  • Partner with customer to develop deployment strategy and plan based on their unique needs, success criteria & goals, and scope of implementation
  • Set and manage client expectations and day to day interaction; organize and facilitate project planning, weekly meetings, and presentations as needed
  • Own the ultimate success of our customers, ensuring they realize the full value of the platform.
  • Deliver proactive, strategic guidance, best practices, and coaching throughout the entire customer journey with a cadence of tailored QBRs / monthly check ins.
  • Represents the voice of the customer internally when help is needed.
  • Work closely with cross-functional team members to translate business needs and product requirements into new solutions for customers.
  • Strong ability to come up with creative scalable solutions for processes and how those work together with
  • Deliver training to teams that are being on boarded as part of the implementation

Candidate Requirements

  • 2-5 years experience in customer training, onboarding or support working for a cloud-based product company
  • 3+ years of experience in process improvement and administration in a Sales Operations role or as a consultant preferred
  • Superb critical thinking skills
  • Outstanding verbal and written communications skills
  • A desire to learn more about how companies are using technology to improve their sales and marketing efforts
  • Enthusiasm for helping customers solve problems in real-time
  • Ability to work with minimal supervision
  • Flexibility to work with customers across a variety of global countries and time zones
  • Experience using Zendesk (preferred, but not required)
  • Experience in technical support at a cloud technology company (preferred, but not required)
  • Must have deep Sales Cloud expertise, i.e. certified SFDC Administrator
  • Knowledge about telephony and computer telephony integration (CTI) in Salesforce is a bonus

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