newSenior Software Engineer

Date Posted: Just posted
Melbourne VIC

Job Description

Our team is responsible for the B2B domain in our flagship product Support. The team’s mission is to optimize the in-product, customer and developer experience for B2B’s using Zendesk.

If you are passionate about working on applications at scale, with immediate customer impact, our friendly and supportive team is for you.

What you’ll be doing

  • Be part of a team of intelligent, dedicated, highly empathic engineers who own their products and share a vision for what they build

  • Engage with Product Owners, Designers, Security and Operations across all phases of the software lifecycle

  • Continuously improve your own and your teammates’ technical ability via mentoring, PR reviews and feedback

  • Successfully move code changes through development and QA stages to production

  • Actively seek to continually improve our infrastructure, code and processes

  • Write reliable, reusable and practical code for the high availability services that Zendesk provides

What you bring to the role

  • Proficiency in Ruby and any other object-oriented programming languages

  • Our work is predominantly in the backend, but experience with Javascript, HTML, CSS and modern toolset is highly desirable

  • You love writing beautifully clean, efficient and maintainable code and are committed to maintaining high availability and performance standards

  • You care about making our systems better, such as refactoring code to conform to SOLID principles and improving service uptime

  • Strong passion for learning and imparting knowledge

  • Good communication skills, both written and verbal - you’ll collaborate with our other product teams around the globe

  • Problem-solving is central to everything you enjoy about your profession. You can talk to product people, and can help translate their goals into something that is technically achievable

  • You've had some exposure to datastores such as MySQL, Redis, distributed streaming platforms like Kafka etc and have practical experience with Cloud services (we use AWS)

Tech Stack

  • We primarily work in Ruby on Rails

  • Our frontend is in React, being migrated from Ember, preferring new components to be written in TypeScript

  • Our services connect with other services via a combination of gRPC, REST APIs and Kafka event streams

  • Our services are deployed to Kubernetes using Docker, running on AWS. We don’t require previous experience with these specific technologies; we’re confident you can learn as we go

About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

Related Jobs

Job Detail

  • Job Id
  • Location
    Melbourne VIC
  • Company
  • Type
  • Employment Status
  • Positions
  • Career Level
  • Gender


Sponsored by connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Latest Job