Swinburne is embarking on an exciting journey, working towards our new vision of bringing people and technology together to build a better world. As the Future Students Officer, you will be dealing with prospective student enquiries within the agreed timeframe with the aim of recruiting them to a Swinburne program. As the first point of contact for many students, you will provide high quality care to assist with a variety of student enquiries, ranging from recruitment and sales, relationship management and study opportunities.
Reporting directly to Domestic and Direct Recruitment Team Leader, you will also participate in various recruitment events and provide one to one course counselling sessions.
The role sits within our Marketing unit who are responsible for coordinating the communications, brand management and market research activities of Swinburne which supports national and direct international student recruitment.
Specifically, Marketing, is responsible for: developing and managing the Swinburne brand, domestic and international student recruitment, developing and implementing sales channel and pipeline management strategies; advertising; and conducting market research and data analysis.
To be suitable for the role you will have:
Demonstrated experience in solutions selling and proven ability to meet sales targets
Experience in delivering high level customer service in a fast paced environment
Excellent interpersonal communication, teamwork and negotiation skills
High level written and oral communication skills, including excellent public speaking ability
A full list of selection criteria is available within the position description.
Flexible working arrangements
Participate in regular staff and management development programs
Private health insurance discounts
To find out more about the extensive range of benefits offered to Swinburne employees please visit Employee Benefits and refer to ‘Benefits’ section.
How to apply and further information
To view the position description or to start an application please click on 'apply' or ‘begin’ and submit a resume, cover letter and a response to the Key Selection Criteria, as listed in the position description.
For further information about this position, contact Kevin Schoenknecht (Acting Domestic and Direct Recruitment Team Leader) by emailing: firstname.lastname@example.org
If you are experiencing technical difficulties with your application, please contact the Recruitment team on email@example.com
Diversity and Inclusion
Equity and diversity are integral to achieving our 2025 vision of bringing people and technology together to build a better world. Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity and inclusion through key initiatives such as:
Reconciliation Action Plan
Charter of Cultural Diversity
Science in Australia Gender Equity (SAGE) Action Plan
Swinburne LGBTIQA+ Pride, Gender Equality, Accessibility and Intergenerational inclusion strategies
For further information on all our initiatives visit our equity and diversity website. We welcome and encourage applicants from diverse backgrounds to apply.
Assistance and Support
We are committed to making the recruitment process fair and equitable for all our candidates. If you have specific accessibility or support requirements please contact Maree Norden, Diversity & Inclusion Manager at firstname.lastname@example.org. For support or queries related to Aboriginal and Torres Strait Islander employment, please contact Timothy Werner at DeadlyCareers@swin.edu.au
Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.
Applications close at 5pm, Thursday 14 October 2021
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