Customer Co-worker - permanent part time

Date Posted: 13 days ago
Salary:
Tempe NSW

Job Description

WHO YOU ARE

Do you enjoy working in a hands-on environment? To be in the running for our next Customer Co-worker, we need you to have:
  • A passion for securing the best customer experience possible
  • Excellent communication skills especially within a polite and friendly manner
  • A ‘Togetherness’ mindset where you’ll work closely with your team and other departments yet also be able to work independently
  • The ability to remain calm when faced with stressful situations
  • The ability to prioritise tasks in a fast-paced environment

YOUR RESPONSIBILITIES

As a Customer Co-worker, your responsibilities will include but not be limited to:
  • Greeting visitors to IKEA by providing friendly, effective and efficient information for customers
  • Securing that all products passing through the entrance are paid for
  • Supporting other areas of Customer Relations including resolving customer service issues, maintaining shopping tools (shopping baskets, trolleys and yellow bags) and catalogues
  • Supporting customers booking their home delivery and collecting their click and collect.
  • Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorisation
  • Handling cash and card payments in a reliable, efficient, accurate and friendly way.
  • Recording information accurately in the system so we can continually make improvements to the customer shopping experience
  • Ensuring customers have a positive final touchpoint during the IKEA shopping experience.
  • Supervising children in our play area and keeping them entertained while following strict child-supervisory guidelines

OUR TEAM WITHIN IKEA

Together the Customer team’s aim is to continually identify and remove hindrances in order to secure an easy buying experience, a positive shopping experience and easy payment and after-sales fulfilment. A perfect opportunity to hone your customer skills, within this fast-paced and dynamic environment we want our customers to return and the best way to do this is to make each connection with IKEA a positive experience

THERE ARE MULTIPLE PERMANENT PART TIME POSITIONS AVAILABLE WITH 30,40 AND 50 HOUR PER/FORTNIGHT CONTRACTS.

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Job Detail

  • Job Id
    4116d52b2bdb02fd
  • Location
    Tempe NSW
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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