Do you enjoy working in a hands-on environment? To be in the running for our next Customer Co-worker, we need you to have:
A passion for securing the best customer experience possible
Excellent communication skills especially within a polite and friendly manner
A ‘Togetherness’ mindset where you’ll work closely with your team and other departments yet also be able to work independently
The ability to remain calm when faced with stressful situations
The ability to prioritise tasks in a fast-paced environment
As a Customer Co-worker, your responsibilities will include but not be limited to:
Greeting visitors to IKEA by providing friendly, effective and efficient information for customers
Securing that all products passing through the entrance are paid for
Supporting other areas of Customer Relations including resolving customer service issues, maintaining shopping tools (shopping baskets, trolleys and yellow bags) and catalogues
Supporting customers booking their home delivery and collecting their click and collect.
Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorisation
Handling cash and card payments in a reliable, efficient, accurate and friendly way.
Recording information accurately in the system so we can continually make improvements to the customer shopping experience
Ensuring customers have a positive final touchpoint during the IKEA shopping experience.
Supervising children in our play area and keeping them entertained while following strict child-supervisory guidelines
OUR TEAM WITHIN IKEA
Together the Customer team’s aim is to continually identify and remove hindrances in order to secure an easy buying experience, a positive shopping experience and easy payment and after-sales fulfilment. A perfect opportunity to hone your customer skills, within this fast-paced and dynamic environment we want our customers to return and the best way to do this is to make each connection with IKEA a positive experience
THERE ARE MULTIPLE PERMANENT PART TIME POSITIONS AVAILABLE WITH 30,40 AND 50 HOUR PER/FORTNIGHT CONTRACTS.
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