newAdministration Support

Date Posted: 5 days ago
Bendigo VIC

Job Description

Work in an environment that offers:

  • A supportive working environment
  • A professional and enjoyable working environment
  • An opportunity to support the growth in demand for services

The Position

Position Title: Administration Support
Classification: HS1A
Salary per hour (exc. super): $27.75 per hour
Hours per fortnight: 32 hours
Employment Status:Permanent part time
Other requirements: COVID-19 Vaccination

Key Responsibilities:

  • Provide exceptional customer service for in excess of 200 patients per day
  • Arranging and scheduling patient appointments with the ability to support a patient centred care approach consistent with the clinics processes and guidelines.
  • Provide high quality reception and telephone response to all patients and internal/external services. This includes answering queries, screening, referring and escalating enquiries as required.

Bendigo Health

Our 700 bed state of the art hospital was built in 2017. We are a leader in regional health care, combining outstanding services with a strong education, training and personal development culture. We have all of the latest technologies allowing our 4500 staff to deliver Excellent Care to Every Person, Every Time. Our teams are friendly and we offer a supportive working environment for career progression. Remuneration is in accordance with Victorian Public Health Enterprise Agreements and generous salary packaging arrangements are offered to all staff.

The Team

The Clinical Operations Division encompasses acute and mental health services. We provide a wide range of general medical, surgical and speciality services including; Oncology, Cardiology, Renal, Emergency, Women’s and Children’s, Critical Care, Specialist Clinics and Mental Health Services.

Within a state-of-the-art hospital, the team provides high-quality services using the latest technologies. Our eleven operating theatres (including two endoscopy rooms), critical care, emergency and women’s wards all have access to critical services lifts that link to the helipad allowing rapid transfer of patients both in and out of the health service.

The Mental Health Service provides psychiatric care and treatment across a large catchment area in Victoria stretching from Swan Hill in the north of the state to Gisborne in the south. Family sensitive practice is central to our models of mental health care and best practice ensures the identification, inclusion and support of families, carers and children.

Bendigo Region

Bendigo is one of Victoria’s fastest growing regional cities making it a great city to live and work in. Bendigo provides services for the region’s population of over 300,000 and so the city offers excellent schools, shopping and cultural precincts, sporting facilities and various tertiary facilities. We can offer generous flexible working arrangements - giving you more time to enjoy the fantastic restaurants, beautiful parks, walking trials and wineries within our region.

Diversity and Inclusion

Bendigo Health is an Equal Opportunity Employer. We embrace diversity and social inclusion and encourage people from a diverse cultural background, people with disabilities and or Aboriginal or Torres Strait Islander people to apply.

How to apply

For further information on the position please refer to the position description available on our website Applications are to be submitted online. If successful for a position at Bendigo Health you must provide evidence of your full immunisation record as part of the onboarding process.

Selection Criteria Desirable: 01.Previous experience in a Health environment.
02.Demonstrated advanced level computer skills specifically in word, excel and Outlook.
03.Demonstrated ability to actively support innovation and service development as well as an ability to adjust work practices to accommodate change.
04.Demonstrated ability to work as part of a team, as well as work independently.
05.The ability to provide exceptional customer service for in excess of 200 patients per day. Arranging and scheduling patient appointments with the ability to support a patient centred care approach consistent with the clinics processes and guidelines.

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