Career Growth, Flexibility and Collaboration!
Entrust is dedicated to securing a world in motion by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!!
The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.
We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.
Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions — and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this? Together.
Join us. Together we’ll create solutions for a more connected, mobile and secure life.
For more information, visit www.entrust.com . Follow us on Twitter, YouTube and LinkedIn.
This is an onsite role on one of our customer sites based in the Melbourne area.
Attend day to day technical calls received from customer.
Provide preventive and corrective maintenance for Entrust CI and DI systems.
Need to verify and approve warranty claims after checking on the entitlement
Ensure that support delivered to warranty products, contracted products & new products.
To provide direct service (troubleshooting, installation, servicing, maintenance) to direct
Quality control/monitoring for all Entrust products.
Build up regional expertise in all technical aspects (Internally and Partners and Customers)
Enhance communication between Partners and ENTRUST.
Enforce Problem escalation process & Service Quality Audit exercise to enhance/ensure
Service Business development to secure Entrust products’ customer base and long term revenues stream. (Custom Development, SMA, SDK support etc.)
Enhance parts and supplies sales by providing technical support and quality feedback.
Involved with the Desktop and Central Issuance systems installation and support
Deploy and support ENTRUST software solutions for Desktop card printing machines / high end centralized card personalization systems.
Continually liaise with all internal stakeholders on hardware /software projects.
Assist customers on software installation and support as and when required.
May need to report to a customer site every day as the need arises
Or in case of onsite , will need to report at customer site.
Provide onsite monthly reporting in timely manner.
Minimum of 4 years of experience in maintaining Printing Industry Equipment’s with
Diploma/Bachelor degree in Electrical/Electronics/Mechanical Engineering
Minimum 3 years relevant working experiences (mechanical electronics). Prior experience as a Service Engineer/Field Service Technician preferred. Exposure to hardware maintenance of electro mechanical equipment’s like ATM’s , Card personalization machine
WINDOWS 10 operating system knowledge, Networking basics
Computer skills and experience preferred in the automation environment
Recruiter:James Beck James.Beck@entrust.com