Online Customer Service Consultant

Date Posted: Posted30+ days ago
North Ryde NSW

Job Description

Nick Scali Online Sales Team is Growing

    • Uncapped Commissions + bonuses for working weekends
    • Earn up to $75,000 + OTE
    • Convenient short walk from North Ryde Metro
Nick Scali Furniture is seeking a self-motivated and efficient Online Customer Service Consultant to work in our new Head Office based in North Ryde. We offer a competitive remuneration package with an attractive weekend commission bonus. People are spending more time at home and needing to upgrade their furniture, so Nick Scali is experiencing great sales growth! This newly created opportunity offers career progression and an attractive incentive package. We want to hear from you if you:
  • Are technology savvy with proficiency across the Microsoft suite and social media channels including Facebook & Instagram
  • Have experience in retail and/or customer service, particularly managing customer enquiries through to resolution and/or purchase
  • Posses a self starter attitude with an ability to work autonomously
  • Have a friendly disposition and a customer centric focus with an ability to problem solve customer issues
  • Have a keen willingness to learn new tools and up-skill across the broader digital marketing ecosystem
  • Are familiar with e-commerce and furniture experience is a plus
  • Are able to work on weekends and enjoy time off during the week
Your role is about:
  • Liaising with inbound customer enquiries across all digital channels (i.e. email, Facebook, Instagram, live chat, email)
  • Monitoring customer reviews and following up promptly for case resolution (google review, product review etc.)
  • Utilisation of internal tools & systems to track, monitor and resolve customer queries & issues
  • Assessment and conversion of customers enquiries to potential purchases
  • Assist with ad-hoc digital marketing related activities for Nick Scali Online
How to Apply:Please include a resume giving us a brief overview of your previous relevant experience and what interests you about this role.

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