newTherapeutic/Disability Support Officer (casual positions) (D...

Date Posted: Posted2 days ago
Melbourne VIC

Job Description

Job Description

Location: Melbourne | Northern Metropolitan

Job type: Casual

Organisation: Department of Families, Fairness and Housing

Salary: $54,415 - $60,247

Occupation: Community Services

Reference: VG/DFFH/SDS/374915

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTQI+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal people and people from diverse backgrounds and abilities. .

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (


The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its workers and clients. The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19) based on Victorian Chief Health Officer's Directions as issued and updated from time to time. Vaccination requirements may differ from role to role based on their risk category and the duties performed. The department's policy (attached) outlines the risk categories and requirements for employees working for the department. Where relevant, proof of immunisation status may be required.

For this role, you are required to submit proof of vaccination prior to commencement. Please refer to the attached policy for more information - DFFH and FSV COVID-19 mandatory vaccination policy.docx (

POSITION SUMMARY: Please note interviews will be held on 6/12, 7/12 and 8/12/2022

Change Lives…. Change Futures.

Are you looking for a career that can change lives and make a positive impact on your community? Want to make our community safer and help people change their lives for the better?

We are looking for Therapeutic Support Officers (TSO)

Therapeutic Support Officers are key contributors to the secure treatment and care of people with an intellectual disability who have come to reside at forensic disability services' residential treatment facilities through the criminal justice system. Therapeutic Support Officers support the delivery of treatment and the operation of the therapeutic community to help residents develop life skills and reduce behaviours of concern, so that once released, they can make a pro-social and constructive contribution to society. Therapeutic Support Officers provide residents with leadership, advice, support and guidance. Being a positive role model, having a positive impact on the resident's lives, and seeing resident behaviour change for the better can be very rewarding.

Being a Therapeutic Support Officer provides a great sense of purpose. You're doing two important things for the community: you're supporting vulnerable people and keeping the community safe. You are helping residents unpack those underlying issues that have resulted in them coming in contact with the criminal justice system whilst supporting them to develop skills that would allow them to live more independently in the community.

As a Therapeutic Support Officer, you will be responsible for the day-to-day supervision of residents in a secure environment while also maintaining good order and the security of the facility. This is achieved through strict supervision of residents in a residential setting, where you will work directly with residents on a day-to-day basis. The work includes escort duties, observing and assessing resident behaviour, supporting residents implement treatment tasks, operating security equipment and effectively responding to incidents. The role also involves collating and providing information, writing case files, being part of a care team and preparing a variety of reports.

Therapeutic Support Officers are also responsible for contributing to resident's rehabilitation, encouraging residents to establish goals for themselves and to begin engaging in positive behavioural change.

"No two days are the same" is something of an adage Treatment Support Officers say when they are asked to describe their average day on the job. It's true, because your work is often so dependent on the actions of the resident population at the time. While you can't account for the pace of work on a given day, there are certain tasks and responsibilities that are always fundamentally important.

What you can Expect to achieve

  • Contribute towards the goal of reducing recidivism
  • Contribute to improving life skills of residents
  • Unique fast paced environment with a real opportunity to make a difference
  • Guide residents to develop better relationships and improve their actions.
  • Unique and diverse opportunity to work with complex residents.
  • Supporting people with disabilities to achieve their goals
  • Assisting in protecting the safety and security of residents, your teammates, visitors and the Victorian community.
  • Conducting regular patrols, searches and security-related activities aligned with our policies and procedures, which you will be trained in.


Full-time and casual positions

  • Significant opportunities for career progression in management, casework or clinical roles
  • Shift work essential, including nights, weekends and public holidays
  • Minimum Qualifications Required-Certificate IV in Disability Studies or equivalent
  • Forensic or Disability experience desired but not required
  • Extensive training provided upon employment

Automatic progression from DDSO level 1 to DDSO level 1Q will occur on the attainment of Certificate IV in Disability Work or the Advanced Certificate in Residential and Community Services (or equivalent qualification).

Upon commencement of employment with the Department of Families, Fairness and Housing (DFFH) and in order to advance to the Disability Development Support Officer 1Q (DDSO1Q) classification, DFFH will offer you the opportunity to complete the Certificate IV in Disability with a Registered Training Organisation (RTO), of your choice whilst you continue to work.

You will have eighteen (18) months to complete the course and the Department will provide discretionary funding for enrolment costs and fees to the RTO.

Successful completion of the Certificate IV in Disability will open up a wide range of employment opportunities within the Department's Forensic Disability Services programs.

Earn a base rate annual salary of $50,927 - $62,356 plus super working full time hours on a 24-hour rotating roster.

Enjoy generous penalty rates on night shifts, weekends and public holidays paid in addition to salary. These benefits can significantly increase your take home pay.

Generous leave entitlements – provisions for many forms of leave; including personal, parental, carers, study, cultural, compassionate and sick leave.

Employee wellbeing and support program – you are encouraged to use this short-term, confidential counselling service if you're experiencing emotional stress, relationship problems, conflict with others or personal issues.


Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note: For this position, you are not required to address each of the key selection criteria in a separate written document.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

For further information please visit Department of Families, Fairness and Housing Victoria | Jobs (

Click 'Apply Now' to submit your interest in this position.

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