UX Project Manager

Date Posted: 26 days ago
Melbourne VIC•Temporarily Remote

Job Description

We give you a world of potential

Build on your digital and design management experience to step forward into your consulting career.

We focus on the communications that deliver a great customer experience (CX).

  • Embrace work-life balance with a large stable company
  • Build relationships within a blue-chip client base
  • Flexible work environment

About the team you’ll work with

The Consulting team is small and supportive with a fun, collegiate culture. We collaborate with the sales, solutions and creative teams – around 20 problem solvers across Melbourne, Sydney and Brisbane as well as our consultant colleagues in London, Chicago, and Toronto. We work alongside the PMO, supported by their tools, systems and processes.
We offer a myriad of career paths at Computershare and we are proud to say we have maintained and looked after all our staff during the pandemic.

A role you will love

We create solutions anchored in CX and human centred design. As a UX thinker you will work with senior consultants and our creative team to oversee creation of contemporary customer transactional communications.

Your role is to facilitate project delivery, and optionally you can co-host client workshops (in person and online).

This role offers mentoring in becoming a communications consultant and reports to the Head of Communications Consulting.

Key accountabilities:

  • Strategic thinking – be part of shaping our transition
  • Project Management - Collaborate with the internal cross functional teams and manage external stakeholders
  • Oversight of Design & Usability deliverables – create the UX design briefs and manage details of content
  • Co-presentation of design solutions in the context of a user story that demonstrates solving client design problems.
  • Workshop Co-Facilitation – organise as well as co-present

What will you bring to the role?

You will have experience in an Account Manager role or Project Manager role facilitating design projects. You will also have experience in the field of Graphic Design/UX Design or related fields that equip you with the lingo and passion!

Some of the other key accountabilities:

  • Experience in the field of Graphic Design/UX Design or related fields that equip you with the lingo and passion
  • Relevant degree or Diploma in CX, UX, Design, Marketing, Project Management or similar
  • Experience in presenting designs and their rationales to clients highly regarded
  • Skills in scoping and estimating highly regarded
  • Experience in designing user testing and data analysis highly regarded

Rewards designed for you

Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.

Save for Your Future. We will support you along your retirement savings journey.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Employee Discounts. We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

A diverse and inclusive place to work

Computershare celebrates the diversity of our people, and we welcome applications from everyone.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.


In most circumstances we are currently performing all interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.

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