newAdmissions/Customer Service Admin Officer

Date Posted: 1 day ago
Melbourne VIC+1 location

Job Description

Job Description

Location: Melbourne | Eastern Metropolitan

Job type: Not provided

Organisation: Monash Health

Salary: Salary not specified

Occupation: Administration/Secretarial

Reference: 49703

  • Permanent Part Time: Approx. 40.5 hours per fortnight - 5 shifts per fortnight (to be confirmed)

MMC - Health Information Services (HIS) is looking for enthusiastic, flexible, committed and experienced Customer Service/ Admission Administration Clerk, with outstanding customer service to join our team at Monash Medical Centre Clayton - Main Reception/Admissions.

Acknowledging the vital role they play in providing healthcare to our community, Monash Health proudly supports the WHO 2021 International Year of Health and Care Workers.

About Monash Health

Monash health provides a world of healthcare across south eastern Melbourne, uniquely integrating primary, secondary and tertiary health services as well as world-renowned research and teaching facilities. We employee more than 18,000 staff who work across 40 care locations. In Monash Health your own growth and development is important and with us you can really be your best. For more information please visit

About Our Team and the Role

The Customer Service and Admissions role is primarily responsible for providing an excellent first impression of Monash Heath.

In this clerical role your primary responsibilities will include:

  • Provide customers exceptional customer service both face-to-face and over the phone;

  • Complete timely and accurate data entry when admitting, updating patient details and registering visitors for contract tracing on the Patient administrative system (iPM),other data entry and administrative duties as required (as outlined on the attached PD)

Operating Hours

The Monash Medical Centre (MMC) Clayton Main Reception/Admissions Department is open from 7 a.m. through to 8 p.m., 7 days per week including public holidays, with the potential of operating hours to be changed and extended as the service continues to grow.

The successful applicants will be required to work shifts allocated to Monday to Sunday roster and may be required to work at other Monash Health sites.

About You

We are seeking people to join our patient-focused team who possess the following:

  • Flexibility in availability, rostering and working hours is essential.

  • Exceptional interpersonal and communication skills

  • Thrive working within busy and vibrant environment.

  • You are self-motivated and committed to self-improvement.

  • A positive approach to a frequently changing environment.

  • Demonstrate interpersonal understanding by demonstrating empathy and sensitivity to feelings of others.

  • Administrative experience in a health related field will be looked upon favourably as well as the completion of a medical terminology course.

What’s in it for you?

You will be part of a dynamic changing environment that will have future growth. You will also have access to a range of corporate benefits, including salary packaging options that can significantly increase your take home pay and access to subsidised staff car parking.

Access to salary packaging, private health insurance and industry banking at competitive rates.

Things you need to know

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

Applications will only be accepted via the Monash Health online Mercury System – e-mail applications will not be considered.
Existing Monash Health employees should apply using their Monash Health employee account. For assistance please email

Offers of employment can only be made once all required probity checks have been completed. These include:

  • Reference checks

  • A clear Police Check conducted within the last three months

  • A current Victorian Employee Working with Children’s Check (or proof of payment for same)

  • Proof of immunisation.

A request to conduct probity checks does not guarantee that an offer of employment will be made.

As part of our selection process, you may be invited by email to participate in an on-camera video interview.

In accordance with the COVID- 19 Mandatory Vaccination Directions issued by the Chief Health Officer on 7 September 2021, all employees working in Residential Aged Care facilities will be required to provide evidence of COVID 19 vaccination or evidence of a vaccination booking in accordance with the directions.

Vaccination requirements for roles in our Residential Aged Care facilities will be confirmed at interview stage and you should bring evidence. Offers of employment will only be made to candidates that can provide evidence that they meet the vaccination requirements.

Related Jobs

Job Detail

  • Job Id
  • Location
    Melbourne VIC+1 location
  • Company
  • Type
  • Employment Status
  • Positions
  • Career Level
  • Gender

Contact Monash Health

Sponsored by connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Latest Job