Director Human Resources

Date Posted: Posted30+ days ago
Perth WA

Job Description

Company Description
CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that’s refreshing!

In 2020, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors.
Our mission is to be the world’s leading retail media platform, with every aspect of our business being world class. We are able to achieve this by living by our core principles:
  • Gratitude, honesty, and transparency
  • Show up
  • Know the role you play
  • Do less, deliver more, obsess
  • Incremental improvements
  • Take ownership
  • Collective leadership
  • Team before the individual and most importantly,
  • Mutual respect

Job Description

The Director, Human Resources position is a key role that partners with management on business decisions related to personnel and supports all Human Resource-related activity for various client groups. Responsibilities will include heavy emphasis on employee relations management and performance management. Through active listening, sound advice and effective coaching, the HR Director will build trusted relationships with leaders, managers and employees.


  • Interact and engage with all levels of our associate population. Additionally, be able to work across all levels of the organization in a dynamic highly matrixed, team environment
  • Support, investigate, counsel, and coach in the following ways: - Conduct investigations on claims received
  • Manage the talent acquisition process partnering with hiring managers and recruitment agencies to bring in high performing talent
  • Stay up-to-date with market trends in compensation and benefits and work with relevant CoE’s and leaders to ensure reward practices attract and retain top talent
  • Ensure policies and practices are compliant with local employment laws and applied consistently throughout the organization
  • Prepare and execute RIFs and involuntary terminations
  • Work with managers to create and deliver written disciplinary actions
  • Ensure that employees receive timely, objective and actionable feedback
  • Assist in maintaining a positive work environment
  • Work closely with management and employees to improve work relationships, increase employee engagement and morale, and increase productivity and retention.
  • Responsible for day-to-day and project based involvement with other HR Centers of Excellence, including Talent Acquisition, Benefits, Payroll, Talent Management, Training and Compensation
  • Drive overall HR initiatives such as: annual merit process, peer review feedback, mentoring, recognition initiatives, HRIS reporting, associate survey reporting, etc.
  • Ensure adherence to company policies and procedures. Apply knowledge of HR practices & principles and the laws and regulations affecting HR.
  • Support and provide backup for bi-weekly onboarding processes in Brisbane, AU office
  • Support in-person initiatives (i.e.Citrus Connect meetings) in the Brisbane office
  • Serve as first point-of-contact and go-to person for Brisbane associates
  • Run various HRIS reports to create routine and ad hoc reports for your needs, and your clients’ needs including turnover analysis, recognition reports, promotion reports, etc.
  • Ability to manage multiple demands simultaneously and meet aggressive deadlines.
  • Conduct exit interviews; provide feedback to your clients on key themes while maintaining the confidentiality of individuals. Document resignation trends and coach leadership on ways to minimize voluntary turnover.
  • Coach and advise employees on problem resolution; help them identify solutions and encourage them to constructively resolve conflicts.
  • Work with HR Coordinators and provide counsel and direction when questions arise around payroll, benefits, training, timekeeping, employment verification, leave of absence, workers compensation, etc.
  • Coordinate employee transfers or promotions into open positions, working with managers to ensure smooth transitions, and provide feedback on resulting salary changes as needed.
  • Focus on your clients; acknowledge and/or respond to inquiries from clients and colleagues promptly.
  • Leverage HR knowledge to partner with the business on special initiatives, org restructuring, workforce planning and succession management.
  • Ability and interest to learn the business’ core functions, culture and competition.
  • Perform other duties as assigned.


Background/Skills Preferred:

  • Bachelor’s degree and 7+ years of related experience
  • Has good understanding of trends and best practices in talent management, development and employee engagement
  • Ability to travel occasionally - Proficiency with standard computer applications (MS Office) and HRIS databases (SuccessFactors preferred).
    Strong MS Excel skills preferred.
  • Excellent written and verbal communication skills.
  • Excellent problem-solving skills; highly motivated and results-oriented - Strong interpersonal and relationship-building skills including comfort presenting to and partnering with senior leaders across the organization
  • Ability to analyze data and recommend changes based on the analysis.
  • Strong ability to proactively identify and implement effective solutions
  • Self-starter with a drive for results
  • Leads programs and projects through to completion.

Additional Information

Why join us?
Here at CitrusAd we’re all about our people. We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.
Above all, CitrusAd is committed to promoting diversity and inclusion within the workplace. We want to ensure that no job applicant, temporary worker or employee receives less favorable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.
Simply put – we love our people and understand it’s each of us coming together to create a winning.
Consider a career at CitrusAd and be a part of one of the most influential and growing tech
companies in our industry.

Where is CitrusAd located?
CitrusAd is globally headquartered out of Brisbane, Australia. Our North American headquarters is in St. Petersburg, Florida. We consider ourselves a flexible employer and many of our team members work remotely in many areas of the world. In North America, a large majority of our team is located in Florida with many others in Los Angeles, Chicago, New York, Atlanta, Pennsylvania, Toronto-CA, Vermont and more.

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