At Shopify, we build products that help entrepreneurs around the world to start and grow their businesses. We’re the world’s fastest-growing commerce platform and we have no plans of slowing down!
Shopify is now permanently remote and working towards a future that is digital by default. Learn more about what this can mean for you.
Please note that this position is currently only accepting applicants located in Melbourne. If you are located outside of this city, please keep an eye on our Careers Page for future postings!
We’re looking for a passionate Bilingual Customer Service Team Lead for 8-10 support Advisors on our remote Support team in Australia. As a Team Lead, you will lead a team of Bilingual Customer Support Specialists on a rotating schedule that includes weekends and holidays. Along with the rest of our Support team, this is a work-from-home position based in Australia.
Bilingual Customer Support Specialists talk to hundreds of merchants a week who are based all over the world. Using email, live chat and phone calls, they troubleshoot questions and support them in using the Shopify platform to grow their businesses.
As a Team Lead, you’re responsible for the performance of your team. You have a well-established leadership skill set and the ability to coach your team to continued performance and development. You have the ability to identify development opportunities for your team members and develop concrete action plans or goals in order to achieve team success.
We operate in a complex environment with ever-changing conditions and it’s up to you as a lead to guide your team towards our mission statement of “Making Commerce Better for Everyone”. You will have the opportunity to influence and empower your team of Support Advisors to make the best decisions as they help our merchants leverage Shopify to be successful in their entrepreneurial dreams.
As a Team Lead, you will:
Requirements for the role
At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Please take a look at our 2020 Sustainability Report to learn more about Shopify's commitments.
This posting will close on Friday, November 12th, 2021 at 12pm PST. You can expect to hear back from us (regardless of outcome) within 3-4 weeks.