newCustomer Service Consultant

Date Posted: 3 days ago
Brisbane QLD•Remote

Job Description

  • Part time roles - Work at Home
  • Roles commence 1st November
  • Shift includes a Saturday

At Suncorp, we strive to exceed expectations and provide the best customer service and that begins with our staff. We’re currently looking for Customer centric individuals with a keen interest in technology to join our team our Banking Team.

The Role

As an inbound Customer Value Specialist, you will respond to queries from our customers regarding their Personal Banking matters. This will also involve assisting them with our various digital channels including online banking and our mobile applications.

To be successful you will have

  • The ability to connect with customers, lead great conversations and provide the right solutions.
  • Experience in customer focussed role and knowledge/understanding of a sales process
  • You will be comfortable working to achievable customer sales and service targets
  • Computer literacy and navigation skills
  • You must have the following: phone line, internet, computer or laptop, quiet area with privacy

What’s on offer

  • Bonuses and incentives based on performance against targets
  • A range of attractive benefits including discounts of up to 25% on Suncorp Group products.
  • A supportive and diverse culture, focussed on the well-being of our people

Hours & Training

We are currently recruiting for multiple part time roles. These roles will be work from home roles however, you’re your initial 5 weeks will be based in the office at our Carindale hub. There will also be an expectation that you can travel to the hub when requested.

Please see below the part time roster for this role.

Please note where it says start window, this means you may be rostered to start at any time within this slot and must be fully available to work 5 hours from that start time.

  • Part Time: Sat, Mon, Tues, Fri – 5 hours per day – 20 hours per week (start window 7am-10am)

You will be required to attend 5 weeks full time induction & training. Monday-Friday 8.30-4.30pm. Training will be based in the Carindale hub.

If this sounds like the opportunity you have been looking for, please apply online today. For further information regarding this position please contact our sourcing partner Hays Talent Solutions on 02 8226 9659

At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved and respected for their perspectives and contribution.

Advertised: 23 Sep 2021 AUS Eastern Standard Time
Applications close: 04 Oct 2021 AUS Eastern Daylight Time

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