newRecovery Support Enhanced Intake Worker

Date Posted: Today
Narre Warren VIC•Remote

Job Description

Posted: 09/09/2021 Closing Date: 07/10/2021 Job Type: Contract Location: Narre Warren Job Category: Community Services and Development

About you and the role:

In association with the Victorian State Government of Health and Human Services and the Commonwealth-State Disaster Recovery Funding Arrangements (DRFA), Windermere’s Recovery Support Service aims to assist members of the community who have been impacted by the recent storms in Victoria.

Windermere’s Recovery Support Program will provide dedicated support to help affected families access the services and information they need to recover and start rebuilding their lives. The Recovery Support Program includes a team of Recovery Support Enhanced Intake Workers who will be the first point of contact for people seeking ongoing support – such as information and advice, mental health support or financial counselling.

Job Description

More specifically, as a Recovery Support Intake Workers you will aid our consumers in navigating various local and additional support services. You will be responsible for intake assessment, plan development, referrals and advocacy. For some consumers, you may also provide short term recovery support.

Due to the crucial need of such services and the high volume of consumers, we have five 12-month fixed term positions working 38 hours per week, however part-time hours may be negotiable. Windermere also promotes a hybrid model of working from home and within our offices in Narre Warren or Pakenham.

Desired Skills and Experience

This position is perfectly suited for Support Workers with a minimum of 2-3 years’ experience in a trauma related program or similar field.

To be successful for this role, you will posses:

  • Tertiary qualifications in Social Work or relevant equivalent
  • Demonstrated experience in case management, intake and assessment experience preferably in a trauma related program

Workplace culture - what staff are saying

Over 80% of our staff tell us that we have a happy workplace with a team dedicated to supporting our consumers and each other.

“Windermere’s values resonate with me and there is a strong sense of shared commitment to achieving our service goals across the team. The management team are great to work with, collaborate and considered about the best way to respond to the needs of the team and consumers as they arrive.”

“I love Windermere as a company and I am so proud to say I work for Windermere, which is never something I have had in the past – I feel like Windermere makes a difference in so many people’s lives, including my own.”

Why Windermere?

Windermere fosters a culture of flexibility, support and wellbeing. We have a wide range of workplace benefits including:

  • Flexible work hours and ways of working
  • Rostered days off
  • Above Award Personal Leave and 17.5% annual leave loading
  • Gifted days off (between Christmas and New Year)
  • Employee Referral Program
  • Flexible Leave Scheme (50/52)
  • Study leave and opportunities for professional development
  • Generous salary packaging

Windermere honours the ongoing cultural and spiritual connections, heritage, customs and beliefs of Aboriginal people, and pays respects to Elders past and present.

Related Jobs

Job Detail

  • Job Id
  • Location
    Narre Warren VIC•Remote
  • Company
  • Type
  • Employment Status
  • Positions
  • Career Level
  • Gender


Sponsored by connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Latest Job