Customer Service Officer

Date Posted: 10 days ago
Salary:

Job Description

Employment Type: Temporary Full Time (Up to 12 months)
Position Classification: Administration Officer Level 3
Remuneration: $30.75 - $31.76 per hour
Hours Per Week: 38
Requisition ID: REQ251385

Where you'll be working
Western Sydney Local Health District (WSLHD) is responsible for providing primary and secondary health care for people living in the Auburn, Blacktown, and The Hills Shire, Holroyd and Parramatta Local Government Areas (LGAs) and tertiary care to residents of the Greater Western Region. We are committed to our vision of 'better health services for the people of western Sydney and beyond' and to the delivery of health care or related services in line with our core values of collaboration, openness, respect and empowerment.

What you'll be doing This position plays a key role in providing high level of customer service to all users of WSLHD Health Care Interpreter Service (HCIS) by enabling fast processing of all requests for interpreters received via phone or email in a busy Call Centre. This is a crucial clinical support role as the prompt access to HCIS Call Centre enables timely delivery of interpreter services to non-English speaking patients and the Deaf clients, and their treating health care providers. People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. Aboriginal and/or Torres Strait Islander people are encouraged to apply. Please note: A person who is not an Australian citizen or a permanent resident is only eligible for temporary employment for a period not longer than the duration of their current visa or a period not shorter than the duration of the advertised position. Selection Criteria:
  • Previous experience in the call centre environment with high volume of inbound calls as well as some outbound calls.
  • Demonstrated high level customer service and interpersonal skills including positive attitude under pressure, pleasant voice, ability to build rapport fast and provide service to client’s satisfaction at all times.
  • Demonstrated sound oral and written communication skills including very good listening and negotiating skills; ability to communicate with a range of stakeholders at different levels both verbally and through electronic correspondence. Ability to maintain accurate written records;
  • Sound administrative and organisational skills with an ability to effectively set priorities, meet deadlines, demonstrate flexibility, show initiative, adopt changes and demonstrate strong attention to detail. Demonstrate sound problem solving and decision making skills.
  • Demonstrated understanding of personality differences and ability to manage challenging conversations.
  • Demonstrated sensitivity to cultural diversity of NSW health clients and their specific needs, including the needs of the Deaf clients; strong focus on clients’ confidentiality.
  • Ability to work both independently and as a team member.
  • Sound computer skills including data entry and word processing, using Microsoft Office or similar software packages. Ability to adopt a complex in-house booking system.
Need more information?

For role related queries or questions contact Ailene Valencia-Lim on 9912 3815.

Applications Close: 21st November 2021

Related Jobs

  • Conservation Internships

    - 16 days ago

    Voluntary internship (a stipend, accommodation and travel support is provided). Interns will assist staff in day-to-day operation of Arid Recovery.

  • This role will see you building relationships with multiple stakeholders to ensure that all suppliers are managed in accordance with Company policies and agreed…

  • Mid/Senior Copywriter

    - Posted30+ days ago

    You’ll be comfortable working with members of every department and discipline, on every kind of project. Creating exciting start points Setting the tone when…

  • newDirector Service Centre

    - Posted6 days ago

    Service Centre is the front door for all services. With a state-wide footprint, the Service Centre is a multi-functional shared service and provides enquiry…

  • Digital Advertising Specialist

    - 26 days ago

    Provide reports on digital advertising activities and performance. Demonstrated understanding of digital advertising tools and techniques.

Job Detail

  • Job Id
    9305f12c671c8362
  • Location
    North Parramatta NSW
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact Western Sydney Local Health District

Sponsored by

http://ardillas.online connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Latest Job