Sales Excellence & Training Manager

Date Posted: Posted30+ days ago
Sydney NSW

Job Description

Why TikTok?

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo.

About the Team

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business. We work with the worlds largest advertisers, brands and agencies to help drive their business. We are excited to continue adding to our Human Resources team to attract, engage, and retain top talent to drive the continued growth of the organisation and the employees within the team.

Your Role

We are looking for a smart, enthusiastic, and successful Sales Excellence & Training that has passion for helping others succeed. You have a desire to develop your skills to create sales readiness solutions for TikTok's GBS Sales organisation.

The Sales Excellence & Training Manager - AUNZ, supports the Global Business Solutions org in Australia and New Zealand. This role partners with sales and support function stakeholders to provide best in class onboarding experience and develop learning journeys to equip teams with the highest standards of sales readiness

You love new challenges, embrace change and are comfortable navigating through ambiguity in a fast-moving sales culture. Report to Head of Sales Excellence & Training.


  • Support the GBS culture of learning through implementation of professional development and functional skills training programs which includes development and managing a growing library of sales training content.
  • Cultivate deep relationships with teams and leadership across GBS to identify learning needs and propose appropriate learning solutions. Influence buy in for training strategy and curriculums
  • Learn core operations and objectives of teams within Global Business Solutions (GBS)
  • Support the development and implementation of a Sales Academy, to provide the sales organisation with the information, content, and tools to help them sell more effectively.
  • Develop and deliver continuing education programs targeted at functional efficiency and effectiveness
  • Work closely with cross-functional partners within Sales, Operations, Marketing, Product and others to support and reinforce training related to products, processes, tools and go-to market strategies in programming of learning
  • Focus on impact measurement via training program data collection and analysis ( e.g surveys, assessments, certification, etc.)
  • Work closely with international counterparts to continuously exchange and develop best practices and implement those in the region and this role would support other learning projects as needed

  • Minimum 7 years of experience in years of experience in sales enablement or training, ideally in tech, media or digital marketing industry
  • 3+ years experience in training facilitation or moderation
  • Deep industry experience in delivering and facilitating sales trainings
  • Experience with online e-Learning platforms and content development
  • Innovative and creative
  • Success in designing, launching and managing the full training cycle
  • Experience with e-learning platforms
  • Exceptional interpersonal skills and the ability to develop strong working relationships
  • Highly collaborative spirit
  • Comfortable with ambiguity
  • A can-do, positive attitude and a strong desire to "get things done"
Bonus if you have...

  • Experience working in a fast-paced startup environment
  • Experience working with global partners in different time zones & cultures
  • Deep understanding of performance marketing, measurement and attribution in e-commerce
Equal Opportunity

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to us at

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