newService Desk Analyst

Date Posted: Posted3 days ago
Richmond VIC

Job Description

About Grill’d

We are so much more than just healthy burgers, we are an Australian born business that has been successfully grown by its amazing people. We are made in Australia so we support local Australian suppliers and communities. Not only are we health conscious we also have sustainability and the environment at the heart of everything we do.

We like to think of ourselves as visionaries who are leading a burger revolution, be a part of the change.

We are currently on an exciting journey of growth so there has never been a better time to join us.

About the role

We are currently looking for new faces in our IT department, as the first point of call for IT issues for the business you will be passionate about providing exceptional customer service.

  • Provide basic IT support to support office and restaurants
  • Troubleshooting and resolving issues including software, hardware, POS and network
  • Work closely with our support partners to deliver business needs
  • Provide recommendations to mitigate recurring issues.
  • Adhere to industry best practice

What are we looking for?

  • You will have experience in a similar role ideally from hospitality, retail, FMCG or Manufacturing
  • Experience with Redcat is highly desired
  • A passion for providing exceptional customer service and being the face of IT
  • Proven experience exceeding SLA’s
  • You will be organised, able to easily prioritise and work well under pressure
  • Flexible attitude – after hours and weekend work will be required

Due to the nature of this position on-call shifts are required so we will need someone that is able to work after hours and on weekends.

We’re a good company with a good soul. This is an exciting time to become a part of the Grill’d family, apply today and check us out at

One more thing, successful candidates joining Grill’d must have full-time Australian working rights on an ongoing basis. You will also spend time onboarding in our restaurants!

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