newService Coordination Officer

Date Posted: PostedJust posted
Melton VIC

Job Description

Full Time Fixed Term Position until May 2022

Salary Range $86,169 - $93,835 per annum + 10% Super + RDO

About Melton City Council

The City of Melton is a place where everyone belongs. Our community is vibrant and diverse and one of the fastest developing in Australia. Our organisation strives to provide our community with state of the art, excellent amenity, health and wellbeing and to support our community to be a lifelong learning city. We invest in innovation and our people’s professional and personal development. We offer generous leave and flexibility that best suits your lifestyle and a collaborative and inclusive culture. You’ll be able to work close to home and have new cafes and shops opening every day amongst the heritage buildings and open green spaces of one of Melbourne’s fastest growing municipalities.

The Opportunity

An exciting opportunity has arisen within our Community Care, Client Connections team for an self-motivated, innovative and energetic leader to supervise, support and lead a team of skilled direct care staff in the provision of Domestic Assistance, Personal Care, Respite Care and Social Support Individual services for older adults, people with disabilities and their carers who are in receipt of Commonwealth Home Support Program (CHSP) and Home and Community Care Program for Younger People (HACC PYP).

The role will report to the Client Connections Team Leader, will liaise with a range of internal and external stakeholders and be responsive to meeting the diverse needs of clients and staff.

Key Responsibilities

  • Provide leadership, supervision and support to a team of Community Care workers.
  • Coordinate in-home and community based services for older adults, people with disabilities and their carers who are in receipt of CHSP and (HACC PYP) services.
  • Ensure services are delivered within the Framework of Reablement and Person Centred model with the objective of assisting clients to live as independently as possible for as long as possible.
  • Provide a leadership role inclusive of direction and promotion of the Client Connection Services, processes and outcomes and influencing effective industry practice.
  • Contribute to the management of the budget and resourcing systems of Community Client Connections Services by meeting funding and service agreements within allocated budget.

About you

To be successful in this role you will have the following:

  • Tertiary qualification in health, community services or disability and/or substantial experience in a similar position.
  • Extensive experience in the delivery of CHSP and HACC services.
  • Extensive experience in managing staff.
  • Excellent people and communication skills.
  • High-level planning and decision-making skills.
  • Committed to working as part of a team.

Culture and Values

Our vision for our community is to be: “a thriving community where everyone belongs” and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

  • Motivate
  • Empower
  • Lead
  • Trust
  • Open
  • Nurture


There are a number of great reasons why our people love working at Melton City Council:

  • 19 Day Month
  • Flexible Working Hours
  • Extensive Career Development & Leadership Programs
  • Family Room available including Breastfeeding Facilities (Breastfeeding Friendly Workplace accredited)
  • Wellbeing initiatives
  • Social Club Activities
  • Subsidised Uniforms

To read more about our benefits visit

How To Apply

If you require further information about the position, please contact Anna Munro, Client Connections Team Leader on 9747 7200.

Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role .

We encourage you use the STAR approach when writing your responses to the selection criteria.

Situation (Task) – provide a brief outline of the situation or task?

Action – what did you do in response to the situation or task?

Result – what was the result of your action?

Key Selection Criteria outline the most important knowledge, skills, behaviours and experience needed to perform the role. The criteria may include technical knowledge and experience, as well as interpersonal skills, and tend to be specific to the role’s specialisation and industry.

To address the Key Selection Criteria you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise.

Applications submitted via email, after the closing date and/or that do not address the Key Selection Criteria will not be considered.

All successful applicants will need to undertake pre-employment requirements, dependent on the position.

All applicants must be able to comply with any COVID-19 Public Health Orders applicable to Local Government employees and Council’s COVID-19 vaccination policy which require employees to provide documentary evidence of their vaccination status before attending the workplace.

To view the Position Description, click here.

Applications close 5.00pm Friday 26 November 2021

To be eligible for employment at Melton City Council you must be an Australian citizen, permanent resident of Australia or be legally entitled to work in Australia.

At Melton City Council we care for our people, we’re committed to the professional growth of our employees and support balance and flexibility. If you want to work with talented, passionate people and build a thriving and vibrant community, we encourage you to apply. We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQ and people from culturally diverse backgrounds.

Melton City Council is committed to being a Child Safe organisation.

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