Success Manager, ANZ

Date Posted: Posted30+ days ago

Job Description

Jellysmack is the global creator company that detects and develops the world's most talented video creators on social media. We're an optimistic crew who naturally goes the extra mile, has a glass-half-full mindset, and sees challenges as opportunities. We look for positive people who think outside the box, are inventive, bold, lead change, and believe that teamwork matters.

Team culture:

The Sales and Business Development Team is a small, close-knit group passionate about the industry's latest trends and strategies. The team is devoted to campaign management, asset collection, and customer connectivity management. As a result, we have a unique ability to link marketing influencers with performance marketing and real ROI. To sum up, we have a win-win attitude and a hunger to meet and exceed our goals! Do you have what it takes to be a part of our team?

Jellysmack is looking for a Success Manager. Your mission will be to partner closely with some of the top digital video creators in the industry, operating as the lead point of contact for Jellysmack's new and current partners. You will work strategically to facilitate and analyze the success of our creators, as well as perform all account management duties, including onboarding, reporting, and growing the partnership. You will report into the Country Manager and be a direct member of the Jellysmack APAC Creator Success Team.

Your mission and responsibilities as Success Manager:

  • Facilitate the onboarding for new Creators in your country's program across multiple social channels (Facebook, Snapchat, TikTok, etc.).
  • Monitor and optimize the growth through dynamic and strategic thinking, problem-solving and data analysis to convey optimal recommendations to meet client KPI's.
  • Work closely with our Content Operations teams, who deliver engaging social video content to our partners.
  • Gather feedback from Creators and implement it to improve our processes and deliverables.
  • Analyze data to provide insights and custom programming strategies tailored to social media platforms.
  • Regularly communicate with Creators to report performance, suggest content, and discuss next steps.
  • Think strategically to overcome challenges with internal & external stakeholders.


A little about you :

  • You have 2-4 years of experience in customer success, account management, or talent management. Experience at an influencer or technology start-up is preferred.
  • You are a self-starter. You can take on and learn from new challenges.
  • You are pragmatic and solution-oriented. You always find creative solutions to problems that arise.
  • You live and breathe social media and are passionate about YouTube content creators.
  • You have solid interpersonal skills and are comfortable building relationships with influencers and stakeholders in the entertainment industry.
  • You can converse with just about anyone. You naturally create solid and long-lasting relationships.


Our "Work from Anywhere" philosophy:

Jellysmack believes in a flexible work environment in which anyone can work from anywhere. This is why we've implemented our flexible location philosophy, meaning you get the best of both worlds: you can choose to work from home and / or from our offices in Paris, New York, Los Angeles, Corti and Australia.

Perks at Jellysmack:

  • Healthcare coverage
  • Wellness (fitness, yoga, meditation)
  • Clubs (cooking, art, talks, sports)
  • Paid volunteering: 1 day dedicated to supporting a cause of your choice
  • Set up allowance

The Jellysmack difference:

Jellysmack's story started in 2016, and since then, our unrivaled platform optimizes and distributes video content across social media platforms and allows creators to reach genuine new fans with zero effort.

We are the only company building the hyper-engaged communities that every creator dreams of because, first and foremost, we are creators too.

Currently home to over 400 influential Creators, including PewDiePie, MrBeast, Brad Mondo, Bailey Sarian, and Emmymade, Jellysmack optimizes, operates, and distributes creator-made video content to Facebook, Instagram, Snapchat, TikTok, Twitter, and YouTube. The company's creator strategy builds upon its success in scaling its own original content channels in beauty ("Beauty Studio"), soccer ("Oh My Goal"), gaming ("Gamology"), and more.

Through the power of our data, we maximize reach and revenue so our creators can stay focused on their passion—creating the best content and entertaining fans around the world. We turn that passion into a brand and that brand into an empire.

Our commitment to diversity and inclusion

At Jellysmack, we believe that the best ideas come from the diverse cultures of our team members. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day. Creating a work culture that is safe and comfortable for our people to flourish is our main focus.

Ready to be part of a great human adventure? We're dedicated to making the best working environment possible for our people. All you have to do is apply; we are ready to let you show off your talent

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