Client Solutions Manager - Tech & Telco

Date Posted: 11 days ago
Salary:
Sydney NSW

Job Description

Why TikTok?

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo.

Your Role

The Client Solutions Manager is a crucial member of our growing Global Business Solutions team that plays a vital role in our Sales team in meeting objectives and providing best in class customer service to clients. Through establishing and building trusted client relationships, our CSMs have a key focus on driving revenue, advertiser education & advertiser satisfaction. This includes negotiating and optimising complex opportunities and using data and analytics to build a consultative solution for our customers. Success in this position requires a focus on commercial acumen, account management and the ability to provide custom solutions for advertisers leveraging our unique ad product suite.

Responsibilities

  • Manage and grow client relationships with advertisers. This includes conducting regular business reviews and taking a consultative, seller approach to increase client investments, in collaboration with the Sales Team.
  • Build trusted relationships with clients through world class service, as well as identifying and proactively recommending custom solutions.
  • Maintain up-to-date knowledge of TikTok features and serve as an external product expert, educating clients on new and existing TikTok ad solutions and advising on best practices to drive optimal performance and groundbreaking campaigns.
  • Work closely with Technical Account Managers to monitor and analyse campaign performance, and make proactive and data-driven recommendations to optimise advertising offerings.
  • Collaborate with a diverse group of internal cross-functional teams including Ad Ops, Product and R&D to ensure successful campaign executions and troubleshoot client issues.
  • Collect marketplace feedback and insights to guide our advertising strategy and ad offerings
  • Work to manage custom programs/sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and delivered on time
Qualifications

  • At least 5+ years of experience in account management/client services roles in digital marketing - biddable network experience a plus.
  • Experience working directly with brand or performance advertisers, and executing custom branded campaigns.
  • Strong verbal and written communication skills, with ability to effectively translate technical language to non-technical stakeholders
  • Experience in campaign management and set up
  • Ability to analyse data and identify insights to assess campaign performance and provide recommendations.
  • Experience with ad verification partners (IAS, DV, MOAT)
  • Experience analysing campaign delivery, diagnosing and solving technical problems with product and engineering teams is a plus
  • High attention to detail and very organised
  • Self-starter, a fast learner who has critical thinking.
Bonus if you have...

  • Experience working in a fast-paced startup environment
  • Experience working with global partners in different time zones & cultures
Equal Opportunity

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to us at hr.accomodation.aunz@tiktok.com

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Job Detail

  • Job Id
    a750a8fc27d739c4
  • Location
    Sydney NSW
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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