newCustomer Care Specialist

Date Posted: 2 days ago
Melbourne VIC+1 location•Remote

Job Description

Customer Care Specialist – Direct Banking

  • You are a problem solving people person
  • We are a team that cares about service and helping people
  • Together we will go above and beyond to support our customers

We’re on the lookout for Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers and will always go above and beyond when it matters most.

Do work that matters

You’ll be the friendly voice our customers hear when they contact the Retail Bank on a broad range of everyday banking enquiries. You’ll leave a lasting impression on your customers by providing friendly, personal and efficient service.

You’re empathetic and, by walking in the customer’s shoes, you’ll ask the right questions to understand what they really need. You’ll do your very best to resolve all enquiries on the first call and you’ll achieve this by building and maintaining an extensive knowledge of our products and processes.

What we can offer you:

  • Shift: Sunday - Thursday 7:00am - 3:31pm
  • Ongoing working from home arrangements
  • Career growth with a reputable company
  • 7 weeks of face to face training

The Customer Care Specialist position has been designed so you can successfully perform your role in the comfort of your own home. All you need is a designated work area, and a connection to the internet, then leave the rest to us!

We’ll guide you through training and inductions, workstation setup, self-assessment and e-learning modules to help you adapt to working from home. We’ll also schedule regular in-office days to ensure you can stay engaged and connected with your team.

We want to hear from people that:

  • are conversation starters and great at connecting with a diverse range of customers
  • take pride in delivering exceptional customer service
  • are natural problem solvers who are proactive in finding solutions
  • have strong verbal communication skills and are confident speaking on the phone
  • are able to navigate new technology and computer systems efficiently and accurately.

See yourself in our team

We like to say that Direct Channels is at the heart of the best Retail Bank in Australia. During recent events like the drought, bushfires and the pandemic, we’ve been there for our customers when they needed us most.

Direct Banking is often our customers’ first port of call when they need the bank’s help. Our team understands the potential they have to make a positive difference in our customers’ lives and are passionate about making each interaction with them count.

You’ll be joining a team of passionate people, delivering best in class customer experiences every day. This passion, along with a genuine respect and care for one another, is what makes our team so special.

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 10/09/2021

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