Customer Service Agent

Date Posted: Posted18 days ago
Sydney NSW

Job Description

About the Role

With a start date of 17th of January, as a Customer Service Agent for Virgin Money, you’ll be providing a high level of customer service in a busy inbound digital contact centre – we are open 7am to 11pm and you’ll work a rotating roster through those times. You’ll service our customers via phone and secure live chat, helping to educate our tech savvy customers as they navigate our mobile app.

This not your typical contact centre position, we empower you through clear delegation standards to help you with what you can do to solve the customers enquiry. We’ll provide you with all the training you need to make sure we set you up for success, and you’ll be joining a fun, dynamic team where there’s some great career development opportunities plus you’ll be working for a renowned brand, so if you like what you’ve read so far, we’d love to hear from you.

About you

You have a knack for being able to think independently on your feet as you come up with effective solutions to customer needs while still having great conversations. Customer service is in your blood, you’re passionate about helping and educating those that you interact with. It would be great if you have previously worked in call centre, but it’s not the be all and end all – we are looking for people with a passion for providing amazing customer care.

Like a talented circus juggler, you make working with multiple systems look like a breeze, you’re a dedicated and resilient individual with meticulous attention to detail, who’s written and verbal communication skills are second to none. A true team player, who thrives when working in a fast paced, ever changing environment. With your hunger to learn and can-do attitude, you’re really pumped about joining the amazing team at Virgin Money.

About Us

Part of the global family of great Virgin brands (and owned by the Bank of Queensland Group), Virgin Money is a financial services business that is passionate about helping Australians realise bigger possibilities through the delivery of beautifully simple and rewarding financial products, backed by Virgin’s legendary customer service. We reject the notion of complex financial services. Instead we aim for clarity and simplicity in everything we do.

Our Benefits

  • Flexible working arrangements
  • Discounted financial products
  • Salary sacrificing options
  • Paid parental leave with no minimum
  • Paid volunteer days
  • Purchase annual leave
  • BUPA Corporate Plan
  • Employee Assistance Program (EAP)
  • A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
  • Accessible work support through various practices, systems, office adjustments
    Gym, shopping, technology and travel offers
  • 5 employee diversity network groups focusing on; First Nations Reconciliation Council, EPIC (LGBTIQA+), Multicultural, Gender and Early Career.

How to Apply

To apply for this role please follow the links or apply via our Careers Page.

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks

Job Reference: BOQ00173

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