Corporate Consultant

Date Posted: Posted30+ days ago
Perth WA+1 location

Job Description

At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth.

About CTM

CTM is an award-winning provider of travel service solutions spanning corporate, events, leisure and loyalty markets. Headquartered and founded in Australia, CTM has offices all around the world, including Australia, Asia, North America, Europe, and New Zealand. Visit our website:

Why CTM?

Reward & Recognition

CTM’s annual reward and recognition program, CTM All Star Awards, takes our peer voted ‘All Stars’ on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas.

As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM’s High-Performance (HiPo) program has excelled the professional development of many CTM Leaders.

Employee Wellbeing and Flexibility

The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with:

  • Annual no-questions-asked ‘Chill Out Day’ Leave
  • Two Wellness Days Leave per annum
  • Annual Health and Lifestyle payment for health-related expenses (e.g. Gym membership)
  • Blended working arrangements; time in the office, time working from home

Sustainability Focus

CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include:

  • Annual Volunteer Day Leave to support a charity/cause of your choice
  • Offsetting all CTM employees’ travel
  • Partnership with South Pole – supporting sustainable community projects (local & global)
  • Paperless office initiatives & recycling options
  • Reduction of single-use plastics across each CTM office

Your Purpose

As a Corporate Travel Consultant in our Operations team, your purpose will be to deliver on one of CTM’s core values; “Exceed to Service”. As you grow in the role, you will have the autonomy to organise and action your own daily workload with all the required training and support you need.

Key Responsibilities

  • Process client requests accurately and in accordance with system and national procedures
  • Offer professional advice and suggestions to ensure customer's expectations are not only met but exceeded
  • Make all reservations in accordance with the client company travel policy, ensuring guidelines are met
  • Utilise the full capabilities offered by:
    • CRS/GDS, Sabre – eg. queues, sabre scripts, hotel/flight/car reservations
    • Travel Management System, Tramada - eg. Itineraries, costings, ensure profiles are up to date, manage Ticket on Hold reports
  • Offer pro-active and relevant airfares and itineraries whilst ensuring the travel arranger/traveller is made aware of special airfares where applicable
  • Ensure tickets, itineraries and documentation are issued correctly and delivered to the customer on time
  • Process refunds and/or invoices in a timely manner
  • Enter custom fields in air costings for effective/accurate client reporting

Skills and Experience

  • You must have previous consulting experience in Domestic & International travel (Past experience in Corporate Travel will be preferred)
  • Knowledge of both Tramada and Sabre system will be an advantage
  • Ability to communicate in a professional manner both written and spoken
  • Commitment to exceptional customer service
  • Strong organisation and time management skills
  • Enthusiastic team player willing to provide support & training when required

If you want to work for a global award-winning company that values its people, community, and technological innovation, click here to get started with your new career at CTM.

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