Information Technology Engineer

Date Posted: Posted30+ days ago
Sydney NSW

Job Description

At Appian, we're seeking to grow our culture of passion, energy, and innovation; empowered by the "the best idea wins," we thrive on collaboration and debate, encouraging all employees to challenge and elevate one another. We strive for diversity and inclusion through continued education and a commitment to equity.

We are looking for a passionate Information Technology Engineer with a strong desire to learn and grow who has the technical knowledge to provide enterprise support on our corporate computer systems. Appian IT Engineers are customer-oriented, analytical, have superb time management skills, and are masters at communicating efficiently to understand problems and find creative solutions. IT Engineers regularly engage with cutting edge technology and quickly become core members of our expert and highly respected internal team!

About the Job

  • Provide technical support to Appian's global employees
  • Provide capabilities to improve Appian's productivity
  • Enhance overall system security, performance and availability
  • Assist in the maintenance of Appian's IT network and server infrastructure
  • Provide on-call resolution for mission critical issues
  • Monitor and respond to queries via IT Service Desk cases, chat, email, and phone
  • Accurately document the resolution of issues within the case management system
  • Research and provide timely updates to end users as required
  • Windows and Macintosh desktop administration
  • Administration of Appian's voice platform
  • Write or revise internal documentation for troubleshooting or awareness
  • Maintain hardware and software inventory
  • Laptop setup and account creation for new users
  • Assist with the life cycle of end user hardware

About You:

  • B.S. in Information Technology, Information Systems, Computer Science, Engineering, or equivalent
  • Exceptional verbal and written communication skills
  • Strong problem solving skills
  • Competency in administering desktop operating systems
  • Ability to work nights or weekends, as needed, to perform regular onsite maintenance or on call duties
  • Extreme attention to detail
  • Interest in cloud computing

About Us:

Appian helps organisations build apps and workflows rapidly, with a low-code automation platform. Combining people, technologies, and data in a single workflow, Appian can help companies maximise their resources and improve business results. Many of the world's largest organisations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance. Our employees create opportunities to drive hands-on impact both with our customers and throughout the organisation, which creates an environment where meaningful work is met with career growth and opportunity. Simply put, we are changing the way businesses operate and our employees are to thank for Appian's success.

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