newClient Service Officer

Date Posted: 4 days ago
Brisbane QLD

Job Description

There are multiple permanent positions available.
There are also multiple temporary positions available for a specific period until 30 June 2022, with the possibility of further extension as well as short term temporary backfill positions available. If selected, public service officers from other agencies will be seconded for the period concerned, subject to agreement and release by the home agency.
Offers to be made in order of merit.

Your Key Accountabilities:
Represent the section while communicating with a broad range of stakeholders, clients, clubs and dealers on issues relating to weapons and licences.
Data input comprehensive details from new applications, renewals, permits to acquire and other documents.
Qualify the accuracy and integrity of information entered.
Analyse, assess and vet applications against legislation, policies and procedures for eligibility utilising QPRIME and other QPS information systems.
Actively participate in a team environment and support a positive workplace culture.
Deal with escalated enquiries from internal stakeholders and external clients and determine if further attention is required and/or make referrals to the appropriate areas.
Operate with a high level of autonomy, providing an effective, efficient and comprehensive client and administrative support service.
Participate in the development and implementation of continuous improvement strategies.Maintain a sound working knowledge of QPRIME and WLMS.
Utilise, retrieve and update procedures, databases or information systems to ensure effective and efficient service delivery.
Applications to remain current for 12 monthsThis work is licensed under a Creative Commons Attribution 3.0 Australia License.

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