The Field Service Engineer is responsible for developing and maintaining strong relationships with both internal and external customers while driving customer satisfaction through Service Excellence. Installing and maintaining electronic equipment in Ultrasound and LCS (Life Care Solutions) modalities. Our LCS portfolio includes anesthesia, patient monitoring, ventilators, diagnostic cardiology and maternal infant care.
Install equipment in a high quality, professional manner with strong attention to detail in accordance with the company standards, compliance standards and customer requirements.
Perform preventative maintenance in accordance with company standards, compliance standards and customer requirements.
Make corrective repair calls in a timely manner, aligned with customer contract requirements and repair the equipment in accordance with company standards and directives and customer requirements.
Ensure timely completion of Field Modification Instructions (FMI’s).
Advise management when response time objectives cannot be met i.e. If there are two site visits in relation to the same problem, inform Senior Field Engineer (SFE).
The Field Service Engineer retains ownership of the problem until it is resolved.
The Field Service Engineer must keep the customer, SFE, and Service Delivery Manager (SDM) informed on progress.
Keep management and commercial account managers fully aware of all developments in the installed base.
Keep customers fully satisfied by keeping them informed of activities when on site and/or working on their behalf whilst on site.
Report regularly to management in accordance with reporting guidelines/procedures.
Complete other assignments and projects as directed.
Follow the alert procedure for system down.
Attend technical and general skills development training courses as directed and keep abreast of developments/technical product information.
Work within the defined responsibilities as documented in GE Healthcare Spirit and Letter Commitment Form to ensure compliance.
Accurately complete and lodge all service documentation in a timely manner within company guidelines.
Ensure all company property (tools, test equipment, motor vehicle) is kept in optimum condition and test tools calibrated according to the schedule requirements.
Ensure that parts usage/ordering is optimized from both the companies and the customer’s perspective.
Quality Specific Goals:
Be aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
Complete all planned Quality & Compliance training within the defined deadlines.
Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
Ensure timely job dispatch closure and send customer reports as required by company guidelines.
Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
Vaccine for Preventable Diseases
Healthcare Sector Australia - Vaccine for Preventable Diseases
Depending on location, some States have mandated or are intending to mandate that contractors who enter healthcare sites must be able to provide evidence of vaccination for vaccine preventable diseases (VPDs) prior to working at their premises.
GE Healthcare does have an EHS Medical Services Program. We have an immunisation and vaccination program covering any GE Healthcare employee who is required to enter a site and conduct work where there is the likelihood of potential exposure or acquisition through respiratory means to VPDs.
To ensure your risk is minimised, you may be required to provide evidence of immunity /vaccination prior to commencing with GE Healthcare in such locations where it has been mandated. Equally you may be required to provide evidence of vaccination post-employment, in the event that further sites mandate this requirement.
Electronic / Electrical / Biomedical Engineering or equivalent
The role will have a strong focus on medical IT systems. Skills in TCP/IP, and medical networks is preferred. CISCO certifications is an advantage.
Preferred Skills / Experience
Technical capability to work on Ultrasound, Anesthesia, Patient Monitoring, Ventilators, Diagnostics Cardiology and Maternal Infant Care.
Ability to learn new technologies quickly and a willingness and commitment to continuous learning/improvement and extension of skills across multiple modalities.
Previous experience interpreting schematic diagrams and following technical reference manuals to perform effective repair and planned maintenance of electronic and electro-mechanical equipment.
Strong commitment and experience working within strict workplace safety standards and guidelines.
Solid fault-finding and problem-solving techniques.
Demonstrated ability/experience working on various computer networking systems. Cisco certification is an advantage.
Ability to plan and organize work requirements effectively using proven personal time management, planning, reasoning and prioritizing skills.
Strong and demonstrable interpersonal skills / customer relationship management abilities.
Strong ability to communicate often complex technical issues to the customer in an “easy to understand" manner.
Demonstrated ability to work effectively in a team environment and experience working with both internal and external customers to achieve solution focused service outcomes.
High work standards, quality, strong work ethic.
Ability to travel across NSW/ACT is essential for business or training purposes. You can expect to be away from home approximately every 6-8 weeks for one week at a time.
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