Assistant, Ticketing Services

Date Posted: Posted15 days ago
Salary:
Melbourne VIC

Job Description

Arts Centre Melbourne

There are 5 positions available in the Ticketing Team! Click on the link if you'd like to learn more about this role!

  • 1 x Ongoing role, 25 hours/week
  • 4 x fixed Term contracts 25 hours/week until end of April 2022
  • Work/life balance, flexible hours

Please apply via this link: https://careers.artscentremelbourne.com.au/cw/en/job/493032/assistant-ticketing-services . We can't accept emailed applications.

About Arts Centre Melbourne

Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts.

We’re proudly the home of our flagship Resident Companies – The Australian Ballet, Melbourne Symphony Orchestra, Melbourne Theatre Company and Opera Australia – and a range of presenters who collectively bring our stages and spaces to life.

Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.

We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government’s commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.

For a glimpse into working at Arts Centre Melbourne click here.


About the Team

The Customer Service team sits within the Customer Experience pillar and is responsible for proactively delivering personalised services of value that create the ultimate experience before, during and after each visit. The team is comprised of service and support teams for Ticketing, Front of House, Car Park, Concierge, Guided Tours and Applications that support all of these areas.


About the Roles

You will use your excellent customer service skills to deliver remarkable and personalised ticketing service to our customers.

Variable-time, (25 hours per week), salary $56,653.74 p.a (pro rata) plus superannuation.

Hours of work may vary, are based around Box Office and Contact Centre hours, and with a large proportion at night and on weekends, particularly Friday and Saturday. Two rostered days of each week.

Variable-time employment is unique to Arts Centre Melbourne, and strikes the balance between security and flexibility. You have a guaranteed number of weekly hours, with the chance to flex up to 38 hours if your availability matches available shifts. Shifts can change depending on your availability and operational need. This flexibility means you can enjoy commitments and pursuits outside of work. Variable-time is similar to working flexible part-time.


Your Skills and Experience

  • Experience in the delivery of customer service that has resulted in successful and enjoyable customer experiences
  • Experience with handling and balancing a variety of payment methods
  • Experience in managing multiple forms of communication
  • Basic ticketing experience is an advantage
  • General office work with a strong emphasis on computer and phone usage
  • May be required to work in an underground office environment

For more information, please read the position description: Assistant, Ticketing Services


Enjoy Team Member Benefits

As a valued member of our ensemble, you will enjoy a number of fantastic benefits including the opportunity to receive complimentary tickets, food & beverage discounts, discounted commuter benefits and onsite-parking, access to wellbeing activities and learning and development programs!


Apply Now!

Please submit your resume together with a cover letter addressing the key criteria by 11:55pm, 24 November 2021. Please apply by the link (same as above): https://careers.artscentremelbourne.com.au/cw/en/job/493032/assistant-ticketing-services. We can't accept emailed applications.

Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.

Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer.

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Job Detail

  • Job Id
    d8e192823d57b7f6
  • Location
    Melbourne VIC
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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