Weekend Airline Ticketing Specialist

Date Posted: Posted30+ days ago
Southbank VIC

Job Description

Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays.

We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.

Travel is already bouncing back! We are seeing an amazing turn around already and we need great people to join our team!

Awarded as one of the 'Best Places to Work 2021' by the AFR; employee experience is king here, with weekly events, monthly recognition programs and significant professional development opportunities we do what we can to make you look forward to waking up every day!

We are now looking for a Airline Ticketing Specialist to join our Flights team working weekends to support our customers.

Central to the position is providing assistance to our Customer Experience team members for any flight related enquiries.

What you will do:

  • Provide exceptional ticketing support to our internal teams
  • Process automatic and manual refunds via Amadeus, Consolidators and BSPlink
  • Issue tickets on various fare types including wholesale, published and net fares.
  • Provide training to upskill staff on how to process self-issued voluntary schedule changes
  • Support other internal teams with ancillary products including but not limited to tours, cruises and flight bookings
  • Load financials into our accounting platform

What we are looking for:

  • Advanced Amadeus Ticketing knowledge
  • Thorough knowledge in re-issues and new issues (manual and ATC) with various fare types
  • Experience in manual and automatic refunds – Amadeus, BSPlink and Consolidator
  • Advance knowledge in Smartflows, airline schedule changes and name changes
  • Advance knowledge in all types of fares
  • Advance knowledge of Excel
  • Dolphin experience is desired but not essential

What's in it for you?

  • Competitive remuneration package
  • First class health and well-being program
  • Remote working
  • Discounted travel, birthday leave and a whole lot more!

If this sounds like you and you feel you have the skills and experience to meet the requirements of the role, please apply online today!

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