Alinta Energy is coming to the Latrobe Valley – We are investing in Australian jobs, to deliver better service and support to our customers across Australia. Our Customer Experience Hub will be opening in 2021 and will create over 230 new jobs in the Gippsland region, located in a brand-new facility. Working for Alinta Energy in the Latrobe Valley will give you the opportunity to grow your career whilst gaining exposure to industry- leading technology and applications to support and drive customer excellence.
We’re determined to make energy more affordable and we are committed to securing an energy mix that delivers on this challenge.
We are looking for an experienced Call Centre Manager to join our Service Delivery leadership team in our brand new Customer Experience Hub in Morwell. In this role you will oversee the day-to-day credit functions through Alinta Energy’s Business Processing Outsourcing (BPO) vendors and hardship officers You will have experience working in a similar role within a call centre, a passion for driving results and customer experience. You will be a proactive and collaborative leader who is ready to challenge themselves in all aspects of a start-up project and ongoing service delivery.
Responsibilities will include:
To be successful you will have:
If you enjoy working in a collaborative environment, thrive with new challenges and enjoy leading a team, we want to hear from you! This is an exciting greenfield opportunity to join a leadership team where you will play a key role in developing and shaping the future for our new operations in the Latrobe Valley.
Let’s spread the positive energy together…
Working at Alinta Energy you will have access to a range of benefits, such as:
Alinta Energy is a Circle Back Initiative employer – we commit to respond to every applicant.
Click “APPLY” to submit your application.
Please note that if your application progresses you will be required to complete background/pre-employment checks. These checks may include but are not limited to - right to work/immigration checks, reference checks, criminal background checks, checks, qualification checks and additional finance checks for finance related positions.