Technical Account Management Lead

Date Posted: Posted30+ days ago
Salary:
Sydney NSW

Job Description

Why TikTok?

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.

Your Role

We have an opening for an analytical, data driven Technical Account Management Lead. The Lead will build the processes to analyse our unique data and translate it into high-quality and actionable insights to improve the effectiveness of advertiser campaigns and unlock business opportunities. They will be the advocate for new digital media solutions for our customers using data driven insights and experience in the digital media landscape. They will work with various stakeholders and teams across the organisation both locally and internationally.

Success in the this position requires a focus on capturing performance data, the ability to thrive in a dynamic work environment, a passion for discovering new insights, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite.

Responsibilities

  • Manage and develop a team of 8+ Technical Account Managers to deliver results against set goals
  • Build scalable processes for our growing Technical Account Managers team to increase adoption and engagement of TikTok’s auction platform and auction-based tools
  • Use findings and insights from client performance to collaborate with the relevant internal teams in order to create playbooks and custom solutions for verticals & agency holding groups
  • Monitor & analyse advertiser performance data to identify optimisation opportunities, adoption of best practices and offer data-driven insights to enable advertisers to scale across the platform
  • Manage and grow post-sale client relationships with advertisers of all sizes
  • Define projects and workflows that deliver insights, reports, and feedback about our customer experience
  • Demonstrate deep analytical ability, and develop great expertise in TikTok’s proprietary metrics, working to constantly evolve how we analyse and communicate data driven insights to our advertisers
  • Create learning agendas and test/learn structures to gather robust learnings and implement them at large with key partners
  • Identify opportunities for partnership growth through new products and experimental strategies
  • Coordinate with ad ops, product and R&D teams etc. internally to ensure a smooth and successful campaign execution
  • Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign
  • Maintain up-to-date knowledge of TikTok’s features and ad units
  • Work and collaborate with diverse group of internal cross-functional teams
  • Take the initiative and operate with a high degree of autonomy
Qualifications

  • At least 10+ years of experience in account management/client services roles in digital marketing
  • At least 5+ years of experience managing a team of 5 or more executing on a biddable network
  • Experience managing branding advertisers with a deep understanding of their challenges
  • Experience helping clients execute custom solutions involving technical implementation
  • Experience in performance advertising in a role where you managed significant complexity and scaling challenges
  • Proactive attitude with excellent project management, organisational, and analytical skills
  • Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders
  • Comfortable presenting complex analysis in a simple, easy to digest way to C-suite level stakeholders
  • Self-starter, fast learner that is able to quickly understand and prioritise the needs of the business
  • Experience with third party programmatic and measurement partners (verification, DSPs, MMPs)
  • High attention to detail and very organised
Bonus if you have...

  • Experience working in a fast-paced startup environment
  • Experience working with global partners in different time zones & cultures
  • Experience diagnosing and solving technical problems with product and engineering teams is a big plus
Equal Opportunity

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to us at hr.accomodation.aunz@tiktok.com

Related Jobs

Job Detail

  • Job Id
    e731be76ffa7d30a
  • Location
    Sydney NSW
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

Sponsored by

http://ardillas.online connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Latest Job