Quality Assurance Manager

Date Posted: Posted30+ days ago
Burleigh Heads QLD

Job Description

Established as an online force in the Australian retail scene in 2010, Princess Polly has been delivering fashion-forward, trend-driven apparel and accessories for over 10 years. We are obsessed with creating the best customer experience available online and are committed to ensuring a speedy delivery so our customers can wear their picks this weekend!

As a global player with offices located in Los Angeles and Australia’s Gold Coast, we are now looking for the best and brightest to join our global team in order to grow the Princess Polly brand around the world!
Our QA Manager will be responsible for the quality and compliance of Princess Polly garments. This role will provide direction on suitable changes to designs, ensuring items can be produced to the best quality yet maintaining the integrity of the design concept, whilst respecting the limitations of a bulk manufacturing processes is key. Our QA Manager will also continually seeking ways to improve product and streamline processes.


    • Lead and manage the Quality Assurance Team
    • Implement a Quality Assurance Program encompassing both AU and US Distribution Centres, as well as offshore factories
    • Oversee inbound Quality Assurance of all new styles
    • Management of Quality and Returns Reporting
    • Management of product testing program (Prop 65, RSL, and composition)
    • Support the Merchandise Team in resolving Quality issues
    • Manage and maintain Quality Standards and Manufacturing Guidelines
    • Provide guidance and recommendations driving ongoing improvement of Manufacturing practices
    • Implement initiatives to drive reduction in Quality/Fit related returns
    • Achieve measurable improvement in Quality/Fit related returns
    • Achieve measurable improvement in Faulty related returns
    • Ensure supplier compliance across Quality, Fit, Packaging, Labelling, Mandatory Standards, and Policies & Procedures


    • Minimum 5+ years of experience in a technical role ideally within the fast fashion industry preferred
    • Qualification in Fashion garment technology or design and or relevant industry experience is essential
    • Critical path management in an evolving and fast paced environment
    • Strong industry leading software and technology skills (e.g. Excel, InDesign, Illustrator, Photoshop, and the Adobe Creative Suite)
    • Full knowledge of garment construction and a sound knowledge of pattern making and grading
    • Strong knowledge of product development and offshore manufacturing is essential
    • Experience working across a variety of categories in regular and plus size is essential
    • In-depth knowledge and experience in quality assurance
    • Experience in managing product safety and factory compliance
    • Strong communications and organisational skills to adhere to critical path deadlines

We recognize that asking you to give 100% of yourself on daily basis, requires us to show you the love and offer a package that can only be described as best in class within the retail space today!
  • Amazing Employee Discount Program;
  • The chance to work with like-minded trend-setting individuals;
  • Positive Company Culture that celebrates both personal & company milestones;

Aside from the amazing array of tangible benefits and perks, Princess Polly offers you the chance to make a daily impact on a global business. You have the opportunity to pursue your passion and plan your own future as part of our team!

Princess Polly is an Equal Opportunity Employer (EOE) We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better.
#PrincessPolly #PursueYourPassion #PollySays #PrincessPollyCareers

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