Contact Centre Officer

Date Posted: 30+ days ago
Salary:

Job Description

  • Casual employment opportunities
  • Geelong, Melbourne, Canberra and Hobart locations
  • $32.26 per hour


The ABS is seeking enthusiastic candidates with strong interpersonal skills, resilience and a passion for customer service for its various contact centres in Geelong, Melbourne, Canberra and Hobart.

These positions are at the APS2 classification level. You must be available to work a minimum of 3 business days per week. Employment contracts may vary in length depending on the business area. Often these positions are required to be filled at short notice.

Note: Please be aware that you will only be contacted if a position arises that matches your talents as described by you in your application form and resume. This register will close in April 2022. Applicants must have an active application on this register to be considered for these casual roles in our offices. Applicants can update their application at any time by logging into their Careers Account.

What’s the role?

  • Provide frontline support to ABS’ data providers by answering inbound calls, answering general questions, provide information and assistance with data collections.
  • Assist with data collection by calling data providers to follow-up on outstanding statistical collection/s.
  • Maintain and improve provider’s experience by adhering to standard guidelines and procedures.
  • Adhere and uphold APS Values, obligations and perform duties in accordance with the Census & Statistics Act, and adhere to strict confidentiality agreements in accordance with Australian Government policy and legislation (Privacy Act 1988).

What are we looking for?
  • minimum of 3 business days per week (7.42 hour shifts) availability between 8:45am and 7:00pm during Non-EDST and 8:45am - 8:00pm EDST
  • strong verbal communication and phone skills
  • active listening skills
  • accurate data entry skills
  • customer service focus
  • attention to detail
  • professionalism
  • multi-tasking.

We're looking for applicants to tell us about what skills, experience and qualifications they can bring to the ABS. If a position comes up, we will review the resume and application responses to see if someone has what we need.

What are we offering?
  • pay remuneration of $32.26 per hour + 15.4% superannuation
  • supportive and friendly team environment
  • flexible working hours
  • comprehensive initial training with ongoing coaching and development.

Eligibility

It is a general expectation that employees of the Australian Public Service are Australian citizens.

For further information about this position, please contact Jody Dickson on jody.dickson@abs.gov.au.

If you require technical help submitting your application please contact ABS Recruitment on 1800 249 583.

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Job Detail

  • Job Id
    f99b4508e0913dd6
  • Location
    Geelong VIC
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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